See what families say about Baby On The Move. Read real reviews on our baby gear, car seat advice, hire products and customer service.
At Baby On The Move, we take immense pride in being part of your journey into parenthood. Our commitment to providing exceptional baby products and a seamless shopping experience has left a trail of happy customers who have generously shared their thoughts. Don’t just take our word for it, hear directly from those who have entrusted us with their parenting needs.
My newborn hated travelling in a capsule so we were looking for a new car seat for her. The staff at baby on the move were welcoming and knowledgeable and took the time to go through the different seats with me. We took over an hour trying different seats and they made the process easy and simple. The staff even fitted the seat into our ute. Will be back for all of babys purchases.
The ladies were super sweet and friendly. Very patient and willing to help
I’ve said it before and I’ll say it again, this shop and these women are amazing. I have bought all my necessary large items for my baby from BOTM and have felt well informed, supported and reassured throughout every visit. I’ve never felt rushed or pressured into making a decision and it is clear to see that Olivia, Abbey and Claire are all so passionate about their work and supporting parents with their pēpi. They helped me so much in the first stages preparing for my sons arrival and then most recently at 6months, allowing us to test car seats, find a highchair and all those things important for the next stage and milestones. This will always be my go to store and team for all my baby needs!
Amazing customer service in Lower Hutt store
Lovely welcoming staff who are easily approachable and happy to answer any question you may have
Great online shop for shopping . I need to buy more :) easy to use website
Absolutely amazing service from start to finish! We just bought a car seat from here and couldn’t be happier with the whole experience.
I called with sooo many questions before buying, and Danielle was always friendly, patient and super helpful. She put the seat aside for us, kept us updated, emailed confirmations once purchase went through and seat fitting was booked. She made the whole process really easy.
The free car seat fitting is such a great service, another colleague helped us and they were incredibly knowledgeable and thorough with the installation. I also love that you can pop back anytime to have the seat checked if needed! such a reassuring service when it comes to your little one’s safety.
Both staff members we dealt with were fantastic, the store was clean and tidy, and the pricing was really competitive. We felt welcome and we were really well looked after.
We’re absolutely stoked with our car seat and 100% recommend them. Couldn’t fault the service — they were amazing!
The team was so helpful and had expert knowledge. Made buying a carseat so easy. Thanks again
Staff are knowledgeable of their products and very helpful. Definitely recommend :)
Great customer support! Bit of delay with the shipping but think this was due to their suppliers. Received it soon after estimated date.
The staff were fantastic—friendly, approachable, knowledgeable, and incredibly helpful. They were happy to answer all of our questions and accommodate our requests, making the whole experience easy and enjoyable.
Best store, stock and staff! Genuinely helpful advice, they even helped me when another store had let me down.
I received great support selecting a booster seat for my granddaughter. Friendly and helpful service. I would definitely come back. Thank you 😊
Friendly and helpful staff. Easy parking too.
Jane and her team are always so helpful and items are always as advertised and in awesome condition for hired items as well.
Fast easy and professional help delivered straight to my door
Great recommendations, easy to do transactions with and knowledgeable
Fantastic service & advice, thank you very much.
Fantastic 10/10 definitely recommend, would shop again .
Love shopping with BOTM Cromwell
Staff are super helpful and friendly.
Great range of quality products.
I had a great experience with baby on the move shipping was fast and efficient and customer service was exceptional. 10/10
Great customer service and happy they ordered the product to be sent to me so quickly.
I would like to say ‘thank you’ to the team at baby on the move in burnside for being so helpful and knowledgeable in getting us three new car seats after ours were taken away, after being in an accident. The two booster seats and one toddler seat fit really well in the car and are really easy to install and use. You have made a fantastic choice for our family and I’m so grateful for all your help.
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We go to Baby On The Move Nelson for all our baby/toddler needs. The team are so knowledgeable on all products, friendly and approachable. We have had car seats installed a number of times and it's a great feeling driving away, knowing bubs is safe and secure. ❤️
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Marianne, Rachel and the Team at Baby On The Move – Nelson are amazing! They offer a warm environment and genuinely care about my Whānau and I. They listen to me and work with me to find the best products to suit our needs. The range of products at Baby On The Move is stellar. They have something for every situation or need that I can think of, and they don’t have it, you can count on Rachel to source it.
The team at Baby On The Move – Nelson are education focused and have taught me how to be confident in installing both of our car seats in other cars. When I have needed to leave a car seat for a repair or clean, they are conscious of getting it back to me in a timely manner.
Baby On The Move is my first stop for anything I need for our little one.
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I cannot recommend the team at Baby On The Move more highly when it comes to car seats! I bought three Diono seats to go across the back of my Skoda three years ago. At least annually they have required adjustment or servicing and the team have done this for me with no additional charge. Adjusting three seats is actually quite a bit of work (my fourth adjustment today took about an hour) and they have made it so easy and convenient for me. I have self click-in click-out seats in my other car, which were cheaper and in some ways easier, but it is worth the extra spend and effort for the Diono seats. I love the extra safety of large heads supports as well as the way the seats adjust as your child grows and that there are different options to suit your family. Thank you again Ange, Pam and the rest of the team 🙂
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I am emailing to let you know how AMAZING Mikyla and Team was at the Auckland central store when we paid them a visit.
We were greeted by the staff when we walked in and one particular staff member, Leah showed exceptional knowledge on an Uppa Baby pram. She was very patient and answered all our questions and gave recommendations.
We weren’t planning to buy that day but the service we got from Leah gave us the easiest decision to purchase from that Baby On The Move store. The store manager Mikyla and the other staff member (I unfortunately didn’t get her name) were very accommodating to us as well that day. It’s our first baby and it’s quite scary sometimes to walk into a baby shop and not know where to start but our experience that day from the team definitely helped us out.
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The Baby On The Move Christchurch Central Team have been so helpful with setting us up for success with baby number 1. We had no idea about most of it and they've been so helpful with finding products that best fit our situation.
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Baby on the Move Grey Lynn has become our one stop shop for all big ticket baby items (cot, pram, car seats, carrier). The products they stock are high quality and made to last. We found the range available (particularly prams/strollers/car seats) to be a point of difference from other shops. We also found the staff friendly, knowledgeable and always happy to fully demonstrate how a product works, even fitting your car seat into your own car so you have peace of mind that it has been done properly. When our baby was born early, they arranged for our car capsule to be available when we needed it. This was very helpful at such a stressful time. Highly recommended.
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We have one child, a three year old little girl. A few weekends ago, we picked up a new car seat for her which will be her last her until she’s old enough and tall enough, to fit a booster. I felt saddened as we drove away that this will possibly be the last visit we make to Baby On The Move in Lower Hutt. For three years we’ve had exceptional customer service - which first began days before my due date when we realised the car seat we had organised, would not fit our car! BOTM came to the rescue, and resolved our problem - as they have always done over the years. It sounds like the service you’d expect from any shop however what makes BOTM different, is the personal touch. There must be quite a number of people who go through the store daily and weekly, yet every time I return, I am remembered. You don’t just feel like “another customer” you feel like a “valued customer” and it’s this level of service that has had us return time and time again. It’s this level of customer service that other shops could learn from. Keep doing what you’re doing BOTM, you guys are awesome!
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