Refund policy

Product images are a guide only and may vary from the actual item listed. Some clearance items may be available for pick-up only from the specified Baby On The Move store, as stated in the product listing. Please review all product information and images carefully before completing your purchase. Baby On The Move reserves the right to amend, remove, or update clearance stock and pricing without notice. Availability may vary by store and online.

Unfortunately, we do not refund or exchange for incorrect choice on purchase or hire items, so please choose carefully before purchasing!

Usually when you buy a product or service, the sale is final unless the item breaches a guarantee under the Consumer Guarantees Act. The retailer doesn’t have to give you a refund or exchange if:

  • you change your mind
  • your circumstances change
  • you find cheaper products elsewhere.

We recommend that you check your purchase order against your receipt as soon as you receive the items you have ordered to determine if any returns or exchanges are required eg; if the package is damaged upon arrival via courier DO NOT SIGN / ACCEPT DELIVERY.  Should this occur, request that the package be returned to sender.

If you wish to return any item for any reason, please contact the branch you purchased the goods through first to let us know your intention to return the goods and your reason/s why.

We will accept an exchange or returns on the following conditions:

  • Please note the product(s) must be in original, unused condition with labels and packaging intact.  Items must be returned with a copy of your receipt. This does not apply to potties, toilet trainers, pre-partum and & post-partum products, nappies, dummies/pacifiers, teethers, lingerie, portable highchairs and breast pumps and breast pump accessories.
  • Items must be returned to base within 30 days from delivery date (date will be on purchase receipt enclosed with items) and any freight charges are at the expense of the purchaser.
  • All products may be returned for store credit (in-store or online) or exchanged for another item of equal value. Refunds to the original payment method (card or account used at purchase) may be issued at the store’s discretion and are subject to a 20% restocking fee.
  • Please note that we do not offer cash refunds.

    Please note: Final Clearance Specials are non-returnable and non-refundable. All sales are final on these items.

    For repairs and returns, your product must be clean and have been regularly cleaned & maintained as per the manufacturer instructions before any remedy is considered.

    Unfortunately, due to hygiene reasons, we are unable to accept ‘change of mind’ returns on potties, toilet trainers, nappies, pre-partum & post-partum products, lingerie, portable highchairs, breast pumps and breast pump accessories.

    If the product is damaged or incorrect at no fault of the purchaser, we acknowledge that we are obligated to remedy that defect.  If this occurs the following applies:

    • Items must be returned to base within 30 days from delivery date (date will be on purchase receipt enclosed with items) and any freight charges are at the expense of the purchaser.
    • Please note the product(s) must be in original, unused condition with labels and packaging intact.  Items must be returned with a copy of your receipt.  We can then organise a replacement or a credit.

    We will take action within a reasonable time (within 1 month from date of purchase) to correct any error or inaccuracy which is brought to our attention. This applies only  to brand new goods that have manufacture faults or is not fit for the purpose in which it was intended.

    Should you have any queries, please contact your nearest Baby On The Move branch.