Hi Lucy, thank you for your inquiry, are you able to bring this into your local store? If not maybe email [email protected] and we could possibly video chat to go through this? We hope this helps. If you follow the link https://www.babyonthemove.co.nz/store-locations/ this will take you to our online store finder. Here you can find contact details for your nearest Baby On The Move Store where one of our team experts will be happy to assist you in your product search and help answer any further questions you may have.