Testimonials - Baby On The Move

 

Baby on the Move Grey Lynn has become our one stop shop for all big ticket baby items (cot, pram, car seats, carrier).  The products they stock are high quality and made to last.  We found the range available (particularly prams/strollers) to be a point of difference from other shops.  We also found the staff friendly, knowledgeable and always happy to fully demonstrate how a product works, even fitting your car seat into your own car so you have peace of mind that it has been done properly.  When our baby was born early, they arranged for our car capsule to be available when we needed it.  This was very helpful at such a stressful time.  Highly recommended.  

Hannah Cox


We have one child, a three year old little girl. A few weekends ago, we picked up a new car seat for her which will be her last her until she’s old enough and tall enough, to fit a booster. I felt saddened as we drove away that this will possibly be the last visit we make to Baby on the Move in Petone. For three years we’ve had exceptional customer service - which first began days before my due date when we realised the car seat we had organised, would not fit our car! BOTM came to the rescue, and resolved our problem - as they have always done over the years. It sounds like the service you’d expect from any shop however what makes BOTM different, is the personal touch.   There must be quite a number of people who go through the store daily and weekly, yet every time I return, I am remembered. You don’t just feel like “another customer” you feel like a “valued customer” and it’s this level of service that has had us return time and time again. It’s this level of customer service that other shops could learn from.  Keep doing what you’re doing BOTM, you guys are awesome!

The Alexanders


I love baby on the move, they are so helpful and have a wonderful range of products. They are also a wealth of knowledge and advice. I also want to say a huge thank you for the incredibly generous Mother's Day hamper you sent my way for Mother's Day. It was much appreciated by my little family

Jay Johnson


I wouldn't buy a car seat anywhere else service and products incredible and ongoing support! Just bought my second diono from the Botany store!

Adriana


The team at Pukekohe are awesome! They have been so helpful to our family! We purchased our son's toddler car seat earlier in the year and were impressed with their customer service and friendly staff. Not long after, I was in a minor car accident and decided we needed to replace our children's carseats for safety reasons and peace of mind. The team arranged hire seats, and a quote for us while we dealt with insurance and we have just had our new seats installed. Thanks for going above and beyond to keep my kids safe! I highly recommend their service and they stock some gorgeous products too. Well done team!

Grace


The team at Baby On The Move are fantastic! I live in Melbourne and came to NZ for 5 weeks at Xmas time and they were more than helpful with sourcing the breast pump I have been using. I have recently returned to NZ and Ange and her team have been so super helpful with us getting the correct fit for our new car seat. Ange even helped us learn how to put it in a different car for when Bubs goes for a sleepover at the grandparents house. The range of products they stock is fab- we recently purchased some beautiful haakaa products for teething and silicone food pouches. I would 100% recommend these guys and they are our first choice for anything baby related! Oh and yes they remember your name which is such a nice refreshing change- being treated like a person, not just another customer! Thanks for all your help!

Sarah Logie


Christine at Hastings was fantastic today helping us choose the best seat for our very tall toddler! She installed the new seat and converted and reinstalled our old toddler seat for our baby too. Thank you for your help today and patience with teaching us how to safely install our seats.

The Robins


Leanne at Taraniki is super helpful and friendly. Thank you for the great advice with picking the right carseat for our car/family. A fantastic shop!

Jessica


After trying all the big chains to try and figure out what we needed for the really fairly imminent arrival of our son and getting really no proper advice or help and slipping further into denial about the whole thing we stumbled across/into the Albany store where a combination of the delightful Emma, and later Shaz took us by the hand and explained our options without any heavy sales pressure (but an awful lot of enthusiasm). We came back a few times before making final decisions on the big stuff like capsules, buggies and car seats and the ladies were unfailingly helpful, polite and never lost their patience with the barrage of quetions we pummeled them with. Total stars, recommend them to anyone who'll listen!

Anna Day


Great range of awesome products but more importantly, fabulous, friendly, professional service - every time I have visited the Ngaio store Susie and Jo have gone above and beyond for me and I drive away feeling absolutely confident that my wee ones are as safe as they possibly can be. Thanks so much guys!

Melissa Curry


We LOVE Baby on the Move Nelson. Special thank you to Rachel - you are so amazing. You make everything so much easier for us! Thank you, thank you!

Dani


We want to express our sincere thanks for all your help and patience. Our family with 3 kids travelled overseas and unfortunately we had our hired car stolen along with our laptop, tablet and 2 car seats, one being a booster we had hired from Baby On The Move, when we arrived back home we went straight to their store and were fixed up with carseat hire while we waited for our travel insurance to process (which took much longer than we expected). Finally after about 4 months we got our insurance through and then were able to purchase 2 boosters, the team were very efficient in working out which seats would fit in our car. I felt quite stressed the times I came in but the staff put me at ease keeping an eye on my wee ones who wanted to escape outside, push the strollers for sale all around the store and check out the new balance bike. These guys went over and above for us and it taught us that although we could have purchased carseats cheaper overseas we would not have the support of our excellent local business and the safety of our children, Thank you to an awesome team!

Melissa and Andrew Smith


Just popped in to Baby on the Move in Nelson and Rachel and Mel were absolutely brilliant. The store was very busy but they remained cheerful and patient and were very helpful and knowledgeable. They went through the full range of car seats with us and checked they fitted well. They checked with the supplier to ensure the seats are safe and compliant with our airbag seat belts and then fitted them with the kids perfectly. One of the best retail experiences we've ever had. Thanks guys!

Susan Vather