I just wanted to take the time to let you know how impressed I have been with the service from your Baby on the Move Botany store.
I cannot speak highly enough of the customer service from Connie at Baby on the Move Botany.
I purchased our car seat from here in 2018, so quite some time ago. We recently purchased a new vehicle and I was needing some help to fit the seat. Despite the COVID restrictions and limits on what she could physically do, Connie was an amazing help and with her direction I was able to get the seat fitted and all ready to go.
The ongoing customer care and advice from Connie is commendable. Nothing is ever a problem for her no matter what day you might drop in. She gives you the honest truth and advice, and as a customer you don’t feel like you are getting the hard sell. She goes out of her way to work out what will be the best solution for you and the little one.
Thank you for making me feel like a valued customer and helping to keep my daughter safe!
I do hope that, not just at Christmas time, your company recognises and shows appreciation for your staff, like Connie, that are front facing and making a real impact with your customer base.
Marianne, Rachel and the Team at Baby On The Move – Nelson are amazing! They offer a warm environment and genuinely care about my Whānau and I. They listen to me and work with me to find the best products to suit our needs. The range of products at Baby On The Move is stellar. They have something for every situation or need that I can think of, and they don’t have it, you can count on Rachel to source it.
The team at Baby On The Move – Nelson are education focused and have taught me how to be confident in installing both of our car seats in other cars. When I have needed to leave a car seat for a repair or clean, they are conscious of getting it back to me in a timely manner.
Baby On The Move is my first stop for anything I need for our little one.
I cannot recommend the team at Baby On The Move Pukekohe more highly when it comes to car seats! I bought three Diono seats to go across the back of my Skoda three years ago. At least annually they have required adjustment or servicing and the team have done this for me with no additional charge. Adjusting three seats is actually quite a bit of work (my fourth adjustment today took about an hour) and they have made it so easy and convenient for me. I have self click-in click-out seats in my other car, which were cheaper and in some ways easier, but it is worth the extra spend and effort for the Diono seats. I love the extra safety of large heads supports as well as the way the seats adjust as your child grows and that there are different options to suit your family. Thank you again Ange, Pam and the rest of the team :)
Every time my husband, myself and our little man Lachie come into the store everyone is super friendly and helpful and never make us feel like our choice in product is wrong. We only want the best for our child and we know we will get that and amazing service with Baby On The Move Christchurch Central
The Baby On The Move Christchurch Central Team have been so helpful with setting us up for success with baby number 1. We had no idea about most of it and they’ve been so helpful with finding products that best fit our situation.
Baby on the Move Grey Lynn has become our one stop shop for all big ticket baby items (cot, pram, car seats, carrier). The products they stock are high quality and made to last. We found the range available (particularly prams/strollers/car seats) to be a point of difference from other shops. We also found the staff friendly, knowledgeable and always happy to fully demonstrate how a product works, even fitting your car seat into your own car so you have peace of mind that it has been done properly. When our baby was born early, they arranged for our car capsule to be available when we needed it. This was very helpful at such a stressful time. Highly recommended.
We have one child, a three year old little girl. A few weekends ago, we picked up a new car seat for her which will be her last her until she’s old enough and tall enough, to fit a booster. I felt saddened as we drove away that this will possibly be the last visit we make to Baby On The Move in Lower Hutt. For three years we’ve had exceptional customer service – which first began days before my due date when we realised the car seat we had organised, would not fit our car! BOTM came to the rescue, and resolved our problem – as they have always done over the years. It sounds like the service you’d expect from any shop however what makes BOTM different, is the personal touch. There must be quite a number of people who go through the store daily and weekly, yet every time I return, I am remembered. You don’t just feel like “another customer” you feel like a “valued customer” and it’s this level of service that has had us return time and time again. It’s this level of customer service that other shops could learn from. Keep doing what you’re doing BOTM, you guys are awesome!
I love Baby On The Move, they are so helpful and have a wonderful range of products. They are also a wealth of knowledge and advice. I also want to say a huge thank you for the incredibly generous Mother’s Day hamper you sent my way for Mother’s Day. It was much appreciated by my little family.
I wouldn’t buy a car seat anywhere else, their service and products are incredible and ongoing support is just amazing! Just bought my second Diono from the Botany store and they installed it for me too! Thanks team!
The team at Pukekohe are awesome! They have been so helpful to our family! We purchased our son’s toddler car seat earlier in the year and were impressed with their customer service and friendly staff. Not long after, I was in a minor car accident and decided we needed to replace our children’s carseats for safety reasons and peace of mind. The team arranged hire seats, and a quote for us while we dealt with our insurance and we have just had our new seats installed. Thanks for going above and beyond to keep my kids safe! I highly recommend their service and they stock some gorgeous products too. Well done team!
The team at Baby On The Move are fantastic! I live in Melbourne and came to NZ for 5 weeks at Xmas time and they were more than helpful with sourcing the breast pump I have been using. I have recently returned to NZ and Ange and her team have been so super helpful with us getting the correct fit for our new car seat. Ange even helped us learn how to put it in a different car for when Bubs goes for a sleepover at the grandparents house. The range of products they stock is fab- we recently purchased some beautiful Haakaa products for teething and silicone food pouches. I would 100% recommend these guys and they are our first choice for anything baby related! Oh and yes they remember your name which is such a nice refreshing change- being treated like a person, not just another customer! Thanks for all your help BOTM Pukekohe!
BOTM Napier was fantastic today helping us choose the best car seat for our very tall toddler! They installed the new seat and converted and reinstalled our old toddler seat for our baby too. Thank you for your help today and patience with teaching us how to safely install and uninstall our seats. Brilliant service!
Leanne at Taraniki is super helpful and friendly. Thank you for the great advice with picking the right car seat for our car/family. A fantastic shop for everything baby!
After trying all the big chains to try and figure out what we needed for the really fairly imminent arrival of our son and getting really no proper advice or help and slipping further into denial about the whole thing we stumbled across/into the BOTM Albany store where a combination of the delightful Emma, and later Shaz took us by the hand and explained our options without any heavy sales pressure (but an awful lot of enthusiasm). We came back a few times before making our final decisions on the big stuff like capsules, buggies and car seats and the ladies were unfailingly helpful, polite and never lost their patience with the barrage of questions we pummeled them with. Total stars, recommend them to anyone who’ll listen!
Great range of awesome products but more importantly, fabulous, friendly, professional service – every time I have visited the Wellington Central store Susie and Jo have gone above and beyond for me and I drive away feeling absolutely confident that my wee ones are as safe as they possibly can be. Thanks so much guys!
We LOVE Baby on the Move Nelson, everything available for mum and baby. Special thank you to Rachel – you are so amazing. You make everything so much easier for us! Thank you, thank you!
We want to express our sincere thanks for all your help and patience. Our family with 3 kids travelled overseas and unfortunately we had our hired car stolen along with our laptop, tablet and 2 car seats, one being a booster we had hired from Baby On The Move, when we arrived back home we went straight to their store and were fixed up with a car seat hire while we waited for our travel insurance to process (which took much longer than we expected). Finally after about 4 months we got our insurance through and then were able to purchase 2 boosters, the team were very efficient in working out which seats would fit in our car. I felt quite stressed the times I came in but the staff put me at ease keeping an eye on my wee ones who wanted to escape outside, push the strollers for sale all around the store and check out the new balance bike. These guys went over and above for us and it taught us that although we could have purchased car seats cheaper overseas we would not have the support of our excellent local business and the safety of our children, Thank you to an awesome team BOTM!
Just popped in to Baby On The Move in Nelson, Rachel and the team was absolutely brilliant. The store was very busy but they remained cheerful and patient and were very helpful and knowledgeable. They went through the full range of car seats with us and checked they fitted well. They checked with the supplier to ensure the seats are safe and compliant with our airbag seat belts and then fitted them with the kids perfectly. One of the best retail experiences we’ve ever had. Thanks guys!