Hi Ali, Thank you for your enquiry. We have recieved no concerns/ issues with this product to date. All Classic World Toys meet the ISO 9001:2000 Quality Management System, EN and ASTM standards for toys and are also certified by ICTI. The Classic World range of toys only use wood without any preservative chemicals, non-toxic materials and colours to assure the health of your children. If your purchase of this product is still within the 1 year warranty we would recommend contacting the Baby On The Move store where you purchased this, to discuss options for exchange under this warranty. For further information on this or any of our other products available, if you follow the link https://www.babyonthemove.co.nz/store-locations/ this will take you to our online store finder. Here you can find contact details for your nearest Baby On The Move Store where one of our team experts will be happy to assist you in your product search and help answer any further questions you may have. We hope this has helped with your query.