Hi Rhiannon, Thank you for your enquiry. To source replacement parts for the Evenflo Symphony we would recommend contacting the place of purchase for this item, who can in turn contact the supplier for parts. If you follow the link https://www.babyonthemove.co.nz/store-locations/ this will take you to our online store finder where you can find contact details for your nearest Baby On The Move store. Here, one of our expert Car Restraint Technicians can assist in helping you with any questions you may have regarding our product range. We hope this has helped with your query.